Shipping policy

Shipping Policy

Last updated: July 23, 2026

At Palworld Merch Store, we are committed to delivering your favorite gaming merchandise safely and efficiently. This Shipping Policy explains our processing times, delivery estimates, and shipping information.

1. Order Processing Time

All orders are processed within 2–5 business days after payment confirmation.

During high-demand periods, holidays, or special promotions, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

2. Shipping Times

Estimated delivery times vary depending on your location.

Standard Shipping

  • United States: 7–20 business days
  • Canada: 10–25 business days
  • United Kingdom: 7–20 business days
  • Europe: 8–25 business days
  • Australia & New Zealand: 10–30 business days
  • Other countries: 10–35 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take several days to appear after shipment.

You can use your tracking number to monitor your order's progress.

4. Customs, Duties, and Taxes

International orders may be subject to customs fees, import taxes, or duties depending on your country.

These charges are the responsibility of the customer.

Palworld Merch Store is not responsible for delays caused by customs inspections or unpaid import fees.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • Contact us as soon as possible.
  • We will try to update your order before shipment.
  • Once the order has been shipped, we cannot guarantee address changes.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Lost or Delayed Packages

If your order is delayed, please check your tracking information first.

Shipping delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High-volume periods
  • Incorrect shipping information

If your package has not arrived after the maximum estimated delivery time, please contact our support team and we will investigate the issue.

7. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos of the issue
  • Description of the problem

We will review your request and provide a suitable solution.

8. Split Shipments

Some orders containing multiple products may arrive in separate packages.

This can happen when products are shipped from different fulfillment locations.

You will receive tracking information for each shipment when available.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: [your support email]

Thank you for choosing Palworld Merch Store. We appreciate your support and hope you enjoy your Palworld-inspired products! 🎮✨